Artificial Intelligence (AI), Machine learning, etc - these advancements in technology based off of human interaction and intuition are becoming a...
For many kids, sports are a part of growing up. Learning teamwork, strengthening coordination and being able to react quickly to situations at...
At iQSG we help clients answer this question everyday. We help consult, strategize and offer projects that allow them to differentiate - their...
The number of devices per user coming into the workplace (or work environment) today is increasing. The term BYOD was coined as cell phone use...
iQSG Recently hosted a Customer Experience tech session in Columbus, OH. The event focused on Contact Center Technologies such as Video, Web...
Hello I'm Kate
06
Apr,
2018
in
In 2017 alone, there were 2.7 Billion more IoT devices that came online. With the increase in devices, businesses (both knowingly and unknowingly)...
In the Genesys article Heralding a new era of Customer Experience Paul Segre, Author and CEO Genesys, lays out his three CX predictions for 2018....
Bold 2018 CX Predictions
25
Jan,
2018
in
Technology plays a large part of our lives and there is a myriad of ways that it leads to better productivity, But, coming into 2018, what are...
A Productive Start to 2018
12
Jan,
2018
in
There is a lot of conversation with today's businesses on work from home agents. But how can your normal in office technologies enable work from...
Tech enables work from home during ER
12
Jan,
2018
in
Sourced from an article in CIO Magazine, How to get the most from a Managed Service Provider, the author discusses how to think about an MSP as...
Our Value as an MSP
08
Dec,
2017
in
Information and data breaches have become more well known and even discussed in the general public because of the way breaches effect the common...
Risks in Assessing Security
08
Dec,
2017
in
There's been more talk recently about being mindful in the things we do. In work, life, and play - doing things with intention and recognizing why...
Unfortunately it's not a matter of if a hacker will get into your network, for most companiesm it's when. So, when a hacker comes into your...
Next Gen is a term being used in many IT capacities but historically more on the networking and infrastructure arenas.
The Next Gen Data Center
07
Sep,
2017
in
Many times the marketing department is the one touting a digital transformation for your business but we are hearing it more today in IT than ever...
Digital Transformation
07
Sep,
2017
in
Although not a new term, "honeypot" is a tactic being used more and more in our age of increased cyber crime. What does it entail?
The days of silo'd, independent networking is near an end - at least the desire for it is. Having companies move from a traditional 3 tiered data...