Sourced from an article in CIO Magazine, How to get the most from a Managed Service Provider, the author discusses how to think about an MSP as more than just a contracted short term relationship.
"More than just tackling a specific domain such as email hosting or customer relationship management, having an MSP as part of your IT mix can free up internal IT staff for more strategic projects."
Sometimes we all need "one more". One more hour or hand, one more day, or even one more of us to help with a project.
Creating a longstanding relationship with an MSP can allow you that "one more". As a project gets too long, or a initiative seems too time consuming, with short notice companies need to spin up partner that know their business. Hiring contractors that come and go is time consuming and takes effort from HR, IT, Marketing etc to get them set up each time.
The long term value in a relationship is also noted in CIO magazine, building a foundation for the business to succeed not just focusing on IT.
"Look for MSPs that understand your business and that speak less about the technology," she says. "I think that's important across the board. You want a partner that can talk about business outcomes and how their services are going to help further your goals from a business perspective, not a technology perspective."
The value in Managed Service Providers is great, especially if with the right provider! iQSG staff takes pride in immersing into the in and out of customer's daily tasks and clients values and culture. Living a "customer service first" mentality means truly understanding the customer.